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Store Policy
We founded Hall of Crafts with the goal of creating custom handmade products. Because we spend time creating every amazing piece from scratch, there may be minor perfect imperfections such as slight color differences or sizes being slightly off. However, we promise to create high-quality products that you and your family will love!
Our store policies are detailed below, please have a look and contact us to learn more!
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Shipping Policy
What You Need to Know
At Hall of Crafts, we try to produce your custom item in about 2 weeks. However, due to shop demands it can take a bit longer than that! after creating your product please remember that we are a small business and not a chain store so shipping will take longer than your favorite chain store and will be shipped immediately upon completion.
Pick Up Policy
Akron, Ohio Locals!
For every order local to the Akron, Ohio area we offer the opportunity to pick up so you can skip the wait of shipping! After creating your order we will contact you to let you know it is able to be picked up and schedule a time, date, and place to receive your order!
Booking Policy
Deposits, Cancellations, and Rescheduling
Deposit:
The initial 50% deposit which is the cost paid on the site is non-refundable unless your event date is not accepted by the owner.
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Final Payment:
Final Payment is due 21 days before the event.
Cancellation by Client:
Must be in writing. Cancellations 14 days or less before the event result in 100% forfeiture of the total fee.
Rescheduling:
If possible, we will allow a one-time rescheduling within 6 months, subject to availability and a potential fee.
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Force Majeure Clause:
In the event of a uncontrollable event ( Natural Disasters, Pandemics, etc.) the event can be postponed rather than cancelled.